Customer Experience Specialist - Flexible Schedule & Growth

Lisa Hoy - State Farm Agent; New Philadelphia (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Health stipend

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Lisa Hoy - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will excel in customer service and problem-solving.

This role includes managing inquiries, maintaining records, and coordinating with other departments to ensure customer satisfaction. We value detail-oriented, empathetic team members who are eager for internal growth opportunities.

Qualifications

• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Job description

Lisa Hoy - State Farm Agent is seeking a Customer Relations Representative to enhance customer experiences and support agency growth. The ideal candidate will excel in customer service and problem-solving.

This role includes managing inquiries, maintaining records, and coordinating with other departments to ensure customer satisfaction. We value detail-oriented, empathetic team members who are eager for internal growth opportunities.