Customer Experience & Retention Specialist

Charles Cathey - State Farm Agent; Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Charles Cathey - State Farm Agent in Chicago is looking for a Customer Relations Representative to enhance exceptional customer experiences within the agency. You will resolve inquiries, collaborate with team members, and support community needs.

The ideal candidate has strong communication and customer service skills, and the desire to contribute positively to the agency. This role also presents opportunities for internal career growth.

Qualifications

• Strong communication and problem-solving skills required.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly is essential.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication skills

Problem-solving skills

Customer service experience

Ability to handle high-stress situations

Bilingual Spanish

Job description

Charles Cathey - State Farm Agent in Chicago is looking for a Customer Relations Representative to enhance exceptional customer experiences within the agency. You will resolve inquiries, collaborate with team members, and support community needs.

The ideal candidate has strong communication and customer service skills, and the desire to contribute positively to the agency. This role also presents opportunities for internal career growth.