Customer Experience & Retention Specialist-Flexible Schedule

Dan Ray - State Farm Agent; Chicago (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Dan Ray - State Farm Agent in Chicago is looking for a Customer Relations Representative to enhance client experiences and support agency growth. You will be responsible for managing customer inquiries, coordinating with team members, and ensuring satisfaction.

The ideal candidate will have strong communication and problem-solving skills with a focus on customer care. This position offers opportunities for advancement and is suited for empathetic, driven individuals.

Qualifications

• Strong communication and problem-solving skills are essential.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain client records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Strong communication skills

Problem-solving skills

Experience in customer service

Ability to handle high-stress situations

Job description

Dan Ray - State Farm Agent in Chicago is looking for a Customer Relations Representative to enhance client experiences and support agency growth. You will be responsible for managing customer inquiries, coordinating with team members, and ensuring satisfaction.

The ideal candidate will have strong communication and problem-solving skills with a focus on customer care. This position offers opportunities for advancement and is suited for empathetic, driven individuals.