Customer Relations Pro | Growth & Flexible Schedule

Charlescatheyjr; Chicago, Northern (IL, KY); Hybrid; USD 45,000 - 60,000; Full time

Benefits offered by this job

Simple IRA

Hiring bonus

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Charles Cathey - State Farm Agent in Chicago, IL is seeking a Customer Relations Representative to deliver exceptional service by resolving inquiries and maintaining client records within a collaborative agency team.

The role emphasizes customer-focused communication, problem solving, and supporting retention efforts; bilingual Spanish is a plus. Competitive salary, benefits, PTO, and growth opportunities are offered in a community-focused agency.

Qualifications

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

Skills

Communication

Problem solving

Customer service

Stress management

Spanish

Job description

Charles Cathey - State Farm Agent in Chicago, IL is seeking a Customer Relations Representative to deliver exceptional service by resolving inquiries and maintaining client records within a collaborative agency team.

The role emphasizes customer-focused communication, problem solving, and supporting retention efforts; bilingual Spanish is a plus. Competitive salary, benefits, PTO, and growth opportunities are offered in a community-focused agency.