Retail Supervisor - Lead Store, Coaching & Customer Service

Goodwill Industries of Southeastern Wisconsin, Inc.

Kenosha (WI)

On-site

USD 42,000 - 54,000

Full time

9 days ago

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Goodwill Industries of Southeastern Wisconsin, Inc. is seeking a Retail Supervisor to help oversee store and donation center operations, motivate the team, and drive customer satisfaction while meeting revenue goals.

You will support merchandising, coach staff, ensure safe, efficient cash handling at the POS, and collaborate with Store Management to maintain a welcoming, productive shopping environment. The role requires coordinating with volunteers, planning shifts, and upholding policy

Qualifications

Two years of supervisory experience preferred.
Ability to complete and retain forklift certification.
Work varied schedule and flexible hours; a minimum of two closing shifts per week and every other weekend as scheduled.
Must have working phone that allows for communication accessibility.

Responsibilities

Assist with supervision of store and donation center operations.
Motivate the team to meet customer satisfaction and production standards.
Operate register, manage tills, and ensure cash controls at the POS.
Support training and coaching of employees to maximize productivity.
Plan and organize work assignments to improve customer service and protect assets.
Collaborate with Store Management on loss prevention and safety.