Customer Experience Representative - Punta Gorda Airport

National Car Rental; Punta Gorda (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Monthly bonus up to $400

Job summary

National Car Rental, located at Punta Gorda Airport, is hiring a Customer Experience Representative (CXR) to provide friendly, efficient service and guide customers through rental terms and options. You’ll verify driver information and help ensure a smooth rental and return experience.

Starting pay is $19 per hour with overtime and a monthly bonus opportunity up to $400. Schedule includes evenings and weekends, with steady attendance and a commitment to outstanding customer service.

Qualifications

• Experience in customer service or sales environments.
• Strong communication and problem-solving abilities.
• Ability to explain rental terms and options clearly.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms and vehicle features, and offer additional options.
• Handle reservations, rate quotes, and inquiries via phone and in person.
• Assist customers with directions, area information, and service questions.
• Ensure smooth rental and return processes by verifying driver information.
• Maintain attendance and punctuality; support colleagues as needed.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The Nationa/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Punta Gorda Airport (PGD): 28000 A-1 Airport Rd, Punta Gorda, FL 33982.

The starting pay rate is $19 / hour (hourly overtime pay above 40 hours) + a monthly customer service bonus opportunity. This position can make a targeted monthly bonus up to $400/month.

Schedule Available

• Sunday: 3pm - Closing
• Monday: 3pm - Closing
• Tuesday: off
• Wednesday: off
• Thursday: 3pm - Closing
• Friday: 3pm - Closing
• Saturday: 3pm - Closing

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).