Customer Experience Representative - Houghton County Memorial Airport

National Car Rental; Houghton (MI); On-site; USD 38,000 - 42,000; Full time

Job summary

National Car Rental at Houghton County Memorial Airport is seeking a Customer Experience Representative to provide friendly and efficient service, verify driver information, and facilitate timely rentals and returns.

You will communicate rental terms, vehicle features, and available add-ons while maintaining a positive customer experience. This on-site role offers a structured schedule and opportunities for training and advancement.

Qualifications

• At least 18 years old.
• Authorized to work in the United States without visa sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience.

Responsibilities

• Greet customers professionally and promptly.
• Explain rental terms, vehicle features and services.
• Suggest protection products, upgrades, and extra equipment.
• Assist with directions, maps, and local information for customers.
• Answer reservations, rate quotes, and general questions.

Skills

Customer service

Communication

Sales

Problem solving

Education

High School Diploma

Tools

Reservation system

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour and is located at the Houghton County Memorial Airport - 23810 Airpark Blvd, Calumet, MI 49913.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 10:30am to 7:30pm
• Tuesday: 10:30am to 7:30pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 10:30am to 7:30pm
• Saturday: 10:30am to 7:30pm
• Sunday: 10:30am to 7:30pm

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).