Customer Experience Representative - Kalamazoo Airport

National Car Rental; Portage (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Kalamazoo Airport (AZO) in Portage, MI is hiring a Customer Experience Representative (CXR). You will greet customers, explain rental terms and vehicle features, and process reservations to ensure a smooth rental experience.

The role requires at least 1 year of customer service or sales experience, a high school diploma, a valid driver's license, and US work authorization. Schedule includes evenings and weekends with benefits like PTO, health/dental insurance, 401(k), and

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old and authorized to work in the United States without sponsorship.
• Valid driver's license with minimal moving violations in past 3 years and no DUI/DWI in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Explain rental terms, vehicle features, and optional upgrades to customers.
• Process reservations, rate quotes, and provide information and resolution for customers and branches.
• Assist with rental returns and assess vehicle condition upon return.
• Maintain reliable attendance and punctuality, and seek to improve performance through training.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Education

High School Diploma or G.E.D.

Job description

Overview

Enterprise Mobility operates the Enterprise Rent‑Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Customer Experience Representative (CXR)

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position pays $18 / hour and is located at the Kalamazoo Airport (AZO) - 5235 Portage Rd Rm 140, Portage, MI 49002.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedule Available

• Monday: 4:00pm to 1:00am
• Tuesday: 4:00pm to 1:00am
• Wednesday: 4:00pm to 1:00am
• Thursday: 4:00pm to 1:00am
• Friday: 4:00pm to 1:00am
• Saturday: OFF
• Sunday: OFF

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years.
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI).