Customer Experience Representative - Norfolk Airport

Enterprise Holdings; Norfolk (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility's Norfolk Airport team is seeking a Customer Experience Representative to deliver friendly, efficient service and drive rental transactions. You will verify driver information, explain terms and products, and support the rental process from reservation to return.

This role offers bonuses, benefits, and a schedule Thurs-Sat evenings at ORF. You'll work with a team at 2200 Norview Ave, building product knowledge and using approved sales techniques to meet customer needs.

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States without company sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of customer service or sales experience.
• Valid driver's license with ≤2 moving violations or at-fault accidents in 3 years.
• No drug or alcohol related convictions in the past 3 years.

Responsibilities

• Meet and greet customers in a professional, friendly manner.
• Explain rental terms, vehicle features, and services.
• Assist with upselling protection products and upgrades.
• Provide directions and local information to customers.
• Handle reservations inquiries and rate quotes by phone.
• Process returns and document vehicle condition.
• Maintain attendance and punctuality.
• Support other branches and vendors as needed.
• Pursue on-the-job training and development opportunities.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $16.38 / hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport (ORF) - 2200 Norview Ave., Norfolk, VA 23518.

We offer:

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule: Thursday - Saturday from 3:30pm – 12:00am

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Minimum of 1 year customer service or sales experience in a fast paced environment
• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years (Total points on driving record cannot exceed 8 points)
• No drug or alcohol related conviction on driving record in the past 3 years