Customer Service - Customer Experience Representative - EYW Airport - Hiring Immediately

National Car Rental; Key West (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Key West is hiring a Customer Experience Representative to greet customers, explain rental terms, and process rentals efficiently. The role emphasizes friendly service, vehicle knowledge, and handling inquiries and reservations with accuracy.

Salary starts at $24 per hour, with incentives ranging from $400 to $1,500 monthly. Location is Key West Airport, with paid time off and employee car discounts as part of the benefits package.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old.
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the past 3 years.
• Must be authorized to work in the United States without sponsorship.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and optional products.
• Assist with directions, maps, and local area information for customers.
• Answer reservations, rate quotes, and general questions; provide information and resolve issues for customers and vendors.
• Handle callback management and other calls as assigned.
• Inspect rental vehicles upon return and note any issues.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $24. Average incentive earnings for this position in Key West ranges from $400 to $1,500 each month

This position is located at Key West Airport - 3491 S Roosevelt Blvd, Key West, FL 33040.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedules

Thursday- Monday 9am-6PM OFF: Tuesday and Wednesday

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be willing to accept $24/hour
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below: Thursday- Monday 10am-7pm Tuesday/Wednesday: OFF