Customer Experience Representative

National Car Rental; Louisville (KY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Louisville International Airport is seeking a Customer Experience Representative to greet customers, explain rental terms, and offer additional services. This role emphasizes friendly, efficient service and accurate documentation to ensure smooth rentals and returns.

The position requires at least 2 years of customer service or sales experience, a valid driver's license, and the ability to work a flexible schedule.

Qualifications

• Must be at least 18 years old.
• Must be authorized to work in the United States and not require sponsorship.
• High School Diploma or GED required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 1 moving violation and/or at-fault accidents in past 3 years.
• No drug or alcohol-related convictions on driving record in past 5 years.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by communicating rental terms and vehicle features.
• Offer optional protection products, upgrades, fuel options, and other equipment based on customer needs.
• Assist with directions, maps, and local area information for customers.
• Handle reservations, rate quotes, and general inquiries via phone and in person.
• Support to assess vehicle condition upon return and report issues to management.
• Maintain attendance and punctuality and perform backup duties as assigned.

Skills

Customer service

Communication

Sales experience

Driver's license

Work authorization

Education

High School Diploma or GED

Job description

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position is $16.50 per hour.

This position is located at the Louisville International Airport (SDF) - 600 Terminal Dr Ste 8, Louisville, KY 40209.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedules Available

• Wednesday - Sunday: 3:00pm to Close (12:00am or later depending on last flight. Off Monday/Tuesday)
• Friday - Tuesday: 3:00pm to Close (12:00am to later depending on last flight. Off Wednesday/Thursday)
• Thursday - Monday: 10:00am to 8:00pm (Off Tuesday/Wednesday)

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver license with no more than 1 moving violation and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol-related convictions on driving record in the past 5 years