Customer Experience Representative - Miami International Airport

National Car Rental; Miami (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Rental discounts

401k with matching

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training & development

Job summary

National Car Rental at Miami International Airport is seeking a Customer Experience Representative to provide friendly, efficient service and help customers through the rental process. The role includes verifying driver information and ensuring timely rental experiences.

You will communicate rental terms, vehicle features, and other services, while assisting customers with directions and local information in a fast-paced, seven-days-a-week operation.

Qualifications

• Must have at least 2 years of customer service or sales experience.
• Must possess a valid driver’s license with clean driving record in the past 3 years.
• Authorized to work in the United States without sponsorship.
• Willing to work 7 days a week including weekends and holidays.
• High School Diploma or GED is required.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and vehicle features
• Use company-approved sales and service techniques to determine customer needs and offer protection products, upgrades, and add-ons
• Offer directions, maps, and local information to assist customers
• Answer incoming calls for reservations, rate quotes, and questions; provide information and resolution for customers and other branches/vendors
• Place outgoing calls for callbacks and miscellaneous duties
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems or vehicle issues
• Notify Management of any maintenance needs
• Pursue on-the-job training and company-sponsored classroom training to improve skills
• Perform miscellaneous and backup duties as assigned
• Seek to improve job performance through self-assessment and goal setting
• Maintain regular attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This pay for this position starts at $20.73/ hour.

This position is located at Miami International Airport - 3900 NW 25th Str Miami, FL 33142.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below:

• Thursday - Monday 1:30 PM - 10:00 PM, OFF TUESDAY & WEDNESDAY
• Friday - Tuesday 3:00 PM - 11:30 PM, OFF WEDNESDAY & THURSDAY

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must possess a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be willing to work 7-days a week including weekends and holidays. Available schedules listed below:
• Thursday - Monday 1:30 PM - 10:00 PM, OFF TUESDAY & WEDNESDAY
• Friday - Tuesday 3:00 PM - 11:30 PM, OFF WEDNESDAY & THURSDAY