Seasonal Customer Experience Representative - Punta Gorda Airport

Enterprise Holdings; Punta Gorda (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Enterprise Mobility, operating the Enterprise Rent-A-Car, National Car Rental, and Alamo brands, is hiring a Customer Experience Representative for Punta Gorda Airport (PGD). The role focuses on friendly, efficient customer service through the rental process, with emphasis on explaining terms, vehicle features, and add-on options.

This seasonal position starts in November and runs up to 150 days, with multiple full-time schedules available.

Qualifications

• Minimum 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Must be at least 18 years old and able to work in the United States.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and vehicle features.
• Offer add-on products and services to meet customer needs and improve experience.
• Assist with directions, maps, and local area information to customers.
• Handle reservations, rate quotes, and general inquiries.
• Document vehicle condition upon return and assist with maintenance notices.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR). The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

This position is located at the Punta Gorda Airport - PGD

28000 A-1 Airport Rd, Punta Gorda, FL 33982

This is a seasonal position which will begin in November and last 150 days and candidates can work 44 hours per week.

The starting pay rate is $19 / hour (hourly overtime pay above 40 hours) + a monthly customer service bonus opportunity. This position can make a targeted monthly bonus up to $400/month.

Schedule Available:

• Multiple full time schedules available

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents in the last 3 years.
• No drug or alcohol related conviction on your driving record in the past 5 years (i.e., DUI, DWI).
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• This a seasonal position and you may work up to a maximum of 150 days during the defined season and must experience a 13 consecutive week break in service before being re-hired