Customer Experience QA Coach — Flexible Schedule

Everise; Columbia (SC); On-site; USD 36,000 - 54,000; Full time

Job summary

Everise - Specialist in Quality Assurance seeks a QA Analyst to monitor and audit calls, coach associates, and participate in calibration sessions. You will train new hires, keep training materials updated, and stay current with project information.

The role emphasizes accuracy, communication, and customer experience in a fast-paced environment. Ideal candidates have 1 year of customer service or sales experience, strong MS Word/Excel skills, and the ability to work independently within a call

Qualifications

• Monitor/audit each assigned associate per Everise and client requirements.
• Provide training to new hires and experienced associates as needed.
• Attend internal and client calibration sessions to align quality.
• Keep training manuals and memos updated and review calls on engagements.

Responsibilities

• Monitor/audit each assigned associate per Everise and client requirements
• Collaborate with supervisors to ensure quality standards are met
• Provide training to new hires and seasoned staff
• Attend calibration sessions with internal and client teams
• Maintain training materials and engage in ongoing learning
• Perform other duties as assigned by management

Skills

Customer service

Sales experience

Attention to detail

Analytical skills

Interpersonal skills

Independent worker

Flexible schedule

Reliability

Education

High school diploma or equivalent

Some college

Tools

MS Word

Excel

Job description

Everise - Specialist in Quality Assurance seeks a QA Analyst to monitor and audit calls, coach associates, and participate in calibration sessions. You will train new hires, keep training materials updated, and stay current with project information.

The role emphasizes accuracy, communication, and customer experience in a fast-paced environment. Ideal candidates have 1 year of customer service or sales experience, strong MS Word/Excel skills, and the ability to work independently within a call