Remote QA Coach & Auditor

Everise; Charlotte (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. The role involves monitoring associates, scoring monitors, and coaching to improve performance.

You will collaborate with supervisors, participate in calibration sessions, and stay updated with training materials and project information. Strong communication, attention to detail, and teamwork are essential.

Qualifications

• Minimum 1 year customer service or sales experience in a call center.
• High school diploma or equivalent; some college preferred.
• Proficiency with Microsoft Word and Excel.
• Excellent verbal and written communication skills.
• Detail-oriented and analytical.
• Strong motivational and interpersonal skills.
• Ability to work independently.
• Flexible schedule and dependable.

Responsibilities

• Monitor/audit each assigned associate in accordance with Everise and client requirements.
• Work with supervisors and management to ensure that all associates are meeting quality standards.
• Provide training as needed to both new hires and experienced associates.
• Attend and contribute to both internal and client calibration sessions.
• Remain knowledgeable on project information by keeping training manual and memos updated, and taking calls on assigned engagement(s).
• Any other duties and responsibilities assigned by management of the company.

Skills

Communication

Analytical

Interpersonal skills

Detail-oriented

Independent work

Dependable

Flexible schedule

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Everise is seeking a Specialist - Quality Assurance to ensure calls meet client and Everise quality guidelines. The role involves monitoring associates, scoring monitors, and coaching to improve performance.

You will collaborate with supervisors, participate in calibration sessions, and stay updated with training materials and project information. Strong communication, attention to detail, and teamwork are essential.