Senior Channel Strategy & Programs Manager

T-MOBILE USA, Inc.; Overland Park (KS); On-site; USD 107,000 - 193,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a senior role to align customer experiences improvements with business strategy and drive measurable outcomes.

This position manages CX initiatives, performance metrics, and channel programs through cross-functional collaboration with leadership, operations, finance, and HR to ensure cohesive execution. Responsibilities include shaping analytics-driven compensation strategies, partnering with field teams, and communicating strategic insights to senior leadership.

Qualifications

• Business Analysis and strategic thinking required.
• Strong communication and leadership capabilities.
• Proven ability to manage programs and stakeholders.
• Experience in sales strategy development and retail management.
• Risk management mindset and negotiation skills.

Responsibilities

• Develop analytics-driven sales compensation recommendations to support business initiatives and align sales behaviors with strategy
• Partner with functional groups to identify field challenges and develop national solutions and tactics
• Translate business strategy into actionable tactics and provide clear explanations to field employees
• Create communication tools to support change management and prepare field teams for program launches
• Collaborate with technical partners to ensure systematic execution and assist with system design as needed
• Present strategic insights and influence senior leadership to achieve business objectives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Business Analysis

Communication

Leadership

Negotiation

Program Management

Retail Management

Risk Management

Sales Strategy

Stakeholder Management

Strategic Thinking

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a senior role to align customer experiences improvements with business strategy and drive measurable outcomes.

This position manages CX initiatives, performance metrics, and channel programs through cross-functional collaboration with leadership, operations, finance, and HR to ensure cohesive execution. Responsibilities include shaping analytics-driven compensation strategies, partnering with field teams, and communicating strategic insights to senior leadership.