Strategic Channel Programs Lead

T-MOBILE USA, Inc.; Factoria (WA); On-site; USD 107,000 - 193,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a senior Sales Operations professional to align Customer Experience improvements with business strategy and drive measurable outcomes. You will manage analytics-driven initiatives, CX performance, and channel programs across cross-functional teams.

Responsibilities include translating strategy into actionable field tactics, developing communications for change, and presenting insights to senior leadership to influence decisions nationwide.

Qualifications

• 7+ years of experience in sales operations, strategy, and/or program management.
• Retail/wireless sales/service experience a plus.

Responsibilities

• Develop analytics-driven sales compensation recommendations to support business initiatives and align sales behaviors with strategy
• Partner with functional groups to identify field challenges and develop national solutions and tactics
• Translate business strategy into actionable tactics and provide clear explanations to field employees
• Create communication tools to support change management and prepare field teams for program launches
• Collaborate with technical partners to ensure systematic execution and assist with system design as needed
• Present strategic insights and influence senior leadership to achieve business objectives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Sales Operations

Strategy Development

Program Management

Leadership

Communication

Stakeholder Management

Business Analysis

Cross-functional Collaboration

Negotiation

Retail Management

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a senior Sales Operations professional to align Customer Experience improvements with business strategy and drive measurable outcomes. You will manage analytics-driven initiatives, CX performance, and channel programs across cross-functional teams.

Responsibilities include translating strategy into actionable field tactics, developing communications for change, and presenting insights to senior leadership to influence decisions nationwide.