Customer Service Representative - Dispatcher

Jumping Jack Plumbing; Victorville (CA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health insurance

401(k)

Growth opportunities

Bonus structure

Company parties

Company phone and vehicle

Uniforms

Job summary

Jumping Jack Plumbing in California is seeking a full-time Customer Service Representative - Dispatcher to be the friendly, dependable voice our customers trust. You’ll handle calls, schedule appointments, dispatch technicians, respond to texts, emails, and online inquiries, and help ensure exceptional service.

The position offers pay of $20-$24 per hour depending on experience, plus a benefits package including health insurance, 401(k), growth opportunities, bonus structure, company phone and

Qualifications

• Excellent phone and verbal communication required.
• Strong organizational and multitasking abilities.
• Customer-focused with calm, solution-oriented approach.
• Bilingual candidates preferred.

Responsibilities

• Answer incoming calls and direct inquiries.
• Schedule appointments and dispatch technicians.
• Maintain accurate notes in Housecall Pro.
• Follow up with leads to convert bookings.

Skills

Phone skills

Communication

Organization

Multitasking

Bilingual (preferred)

Tools

Housecall Pro

Job description

Do you genuinely enjoy helping people? Are you the kind of person who brings positive energy to every conversation and takes pride in following through on commitments? At Jumping Jack Plumbing, we're looking for someone who can be the friendly, dependable voice our customers trust when they need help. If you're organized, motivated, and thrive in a fast-paced environment where every day brings something new, we'd love to meet you.

As our full-time Customer Service Representative - Dispatcher, you'll earn $20-$24 per hour depending on experience, along with a valuable benefits package that rewards your hard work and supports your future.

Why You'll Love This Customer Service Representative - Dispatcher Role:

• Health insurance
• 401(k)
• Growth opportunities
• Bonus structure
• Company parties
• Company phone and vehicle
• Uniforms

INSIDE THIS CUSTOMER SERVICE REPRESENTATIVE - DISPATCHER ROLE

You'll work Monday through Friday from 8:00 AM to 5:00 PM, serving as a key connection between our customers and plumbing team. You'll answer incoming calls, schedule appointments, dispatch technicians, respond to texts, emails, and online inquiries, follow up with potential customers who haven't booked yet, and help ensure every customer receives exceptional service. Your organization, attention to detail, and commitment to follow-through will help keep our operation running smoothly.

What You'll Need To Succeed

• Positive, energetic, and professional attitude
• Strong phone and communication skills
• Ability to stay calm and solution-focused when handling upset customers
• Dependable and able to work independently
• Highly organized with strong multitasking abilities
• Ability to keep detailed notes and maintain accurate records in Housecall Pro
• Strong follow-through and accountability
• Committed to making sure calls, texts, emails, and leads don't go unanswered
• Housecall Pro experience is preferred
• Home service industry experience is preferred
• Bilingual are preferred but not required

More About Us:

At Jumping Jack Plumbing, we're not just fixing pipes-we're building a team that takes pride in making a real difference. Founded in 2022 as a family-owned business, we've grown by staying true to our values: trust, integrity, and community. We offer licensed and insured plumbing services across hybrid service areas, blending local expertise with innovative solutions. Our crew is made up of skilled professionals who care deeply about quality, customer satisfaction, and doing the job right. If you're looking for a workplace where your skills are valued, your growth is supported, and your work truly matters, Jumping Jack Plumbing is the place to be. Join our team, committed to keeping homes and businesses running smoothly and supporting each other every step of the way.