Customer Service Pro — Fast-Paced Home Services

John the Plumber Inc; Pompano Beach (FL); Vor Ort; USD 30.000 - 42.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Bonuses

Health insurance

Dental insurance

401(k) with company match

Paid vacation

Sick time

Family-oriented work environment

Career growth

Zusammenfassung

John the Plumber is seeking a friendly Customer Service Representative to act as the first voice customers hear in South Florida. You’ll manage calls, schedule service, and support dispatch and plumbing teams for a seamless customer experience.

We value attitude and reliability; prior customer service helps, and a positive, proactive approach is essential. The company offers competitive pay, bonuses, health and dental insurance, 401(k) with company match, paid vacation and sick time, and a

Qualifikationen

• Previous customer service or call center experience
• Excellent phone etiquette and communication skills
• A friendly, outgoing, and professional personality
• Strong organizational skills and attention to detail
• The ability to multitask and stay focused in a busy office environment
• Confidence handling customer concerns and finding solutions
• A positive attitude and willingness to learn and grow
• Motivation to meet goals and contribute to team success

Aufgaben

• Answer incoming calls with enthusiasm, professionalism, and a positive attitude
• Schedule service appointments and help customers get the assistance they need
• Make outbound calls to follow up with customers and help generate new business
• Build strong customer relationships through excellent communication and service
• Handle customer questions and concerns with patience, empathy, and confidence
• Maintain accurate customer information, detailed notes, and appointment records
• Work closely with our dispatch and plumbing teams to create a smooth customer experience
• Meet individual and team goals while contributing to the company’s continued growth

Kenntnisse

Phone etiquette

Communication

Customer service

Organization

Multitasking

Positive attitude

Reliability

Jobbeschreibung

John the Plumber is seeking a friendly Customer Service Representative to act as the first voice customers hear in South Florida. You’ll manage calls, schedule service, and support dispatch and plumbing teams for a seamless customer experience.

We value attitude and reliability; prior customer service helps, and a positive, proactive approach is essential. The company offers competitive pay, bonuses, health and dental insurance, 401(k) with company match, paid vacation and sick time, and a