Client Experience Pro — Scheduling & Support

Colonial Plumbing, Heating & Air; Colonial Heights (VA); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Dental and AFLAC options (pre-tax)

AD&D and term life insurance

A 401(k)

Six paid holidays per year

Generous PTO after 90 days

Job summary

Colonial Plumbing, Heating & Air in Colonial Heights, VA, seeks a Full-time Client Experience Representative to be the friendly first point of contact for families and businesses. You will handle calls and inquiries with professionalism and empathy, schedule service technician appointments, maintain records in our CRM, assist with billing inquiries, and perform satisfaction checks.

You’ll also promote Colonial's services and preventative maintenance programs while upholding our values:

Qualifications

• High school diploma or GED required or equivalent.
• 1+ years of experience in customer service preferred.
• Professional phone etiquette and interpersonal skills.
• Excellent communication and listening skills with a client-first mindset.
• Strong organizational and multitasking abilities with attention to detail.
• Comfortable using Microsoft Office and client relationship management platforms.
• Positive, energetic, and teachable attitude; thrives in a collaborative environment.
• Ability to uphold Colonial's values in all client interactions.
• Ability to occasionally lift up to 25 pounds.
• Ability to communicate in English, verbally and in writing.

Responsibilities

• Handle calls and inquiries with professionalism and empathy.
• Schedule appointments for service technicians and maintain records in the CRM.
• Assist with billing inquiries and conduct satisfaction checks.
• Promote Colonial's services and preventative maintenance programs.
• Provide administrative and client support as needed.

Skills

Customer service

Phone etiquette

Communication

Organization

Multitasking

CRM

Microsoft Office

Client-first mindset

Education

High school diploma or GED

Tools

Microsoft Office

CRM software

Job description

Colonial Plumbing, Heating & Air in Colonial Heights, VA, seeks a Full-time Client Experience Representative to be the friendly first point of contact for families and businesses. You will handle calls and inquiries with professionalism and empathy, schedule service technician appointments, maintain records in our CRM, assist with billing inquiries, and perform satisfaction checks.

You’ll also promote Colonial's services and preventative maintenance programs while upholding our values: