Remote Call Center Pro - Elevate Customer Experience

Talentify; Fort Bliss (TX); Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

MCI is hiring a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues in a fast-paced environment. The role emphasizes first-call resolution, product explanation, and opportunities to upsell where appropriate.

The position requires excellent communication, reliability, and the ability to multitask while maintaining customer focus in a dynamic setting. On-site role with benefits and growth opportunities.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow-up on customer issues.
• Aptitude for conflict resolution, problem solving and negotiation.
• Must be customer service oriented (empathetic, responsive, patient, and conscientious).
• Ability to multi-task, stay focused and self-manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast-paced environment where change and ambiguity prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalated customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

Communication skills

Typing 20+ wpm

Microsoft Office

Windows OS

Organization

Problem solving

Customer service

Multi-tasking

Team orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI is hiring a Call Center Representative to handle customer inquiries, provide accurate information, and resolve issues in a fast-paced environment. The role emphasizes first-call resolution, product explanation, and opportunities to upsell where appropriate.

The position requires excellent communication, reliability, and the ability to multitask while maintaining customer focus in a dynamic setting. On-site role with benefits and growth opportunities.