Customer Experience Pro: Orders, Scheduling & Support

Milwaukee Electronics Corporation; Canby (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Milwaukee Electronics Corporation in Canby, Oregon, is seeking a Customer Service Representative to serve as the primary contact for customers, manage orders, and coordinate with internal teams to ensure on-time delivery and accuracy. You will handle quotations, order status, returns, and account information while promoting a culture of quality and customer satisfaction.

The role requires a high school diploma (associate or bachelor's preferred) and at least 1 year in customer service;

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Minimum one year of customer service experience required.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Provide timely and accurate information regarding purchase orders, order status, and delivery commitments.
• Monitor customer orders throughout fulfillment and communicate delays or issues; resolve discrepancies as needed.
• Coordinate with internal departments to ensure customer requirements are understood and met.
• Advocate for customers and escalate issues to drive timely resolution and satisfaction.
• Maintain accurate customer records and support growth initiatives with cross-functional teams.

Skills

Customer service

Communication

Education

High school diploma

Associate or Bachelor's degree

Tools

ERP/MRP systems

Epicor

Job description

Milwaukee Electronics Corporation in Canby, Oregon, is seeking a Customer Service Representative to serve as the primary contact for customers, manage orders, and coordinate with internal teams to ensure on-time delivery and accuracy. You will handle quotations, order status, returns, and account information while promoting a culture of quality and customer satisfaction.

The role requires a high school diploma (associate or bachelor's preferred) and at least 1 year in customer service;