Customer Success Specialist (EMS/Manufacturing)

Milwaukee Electronics Corporation; Canby (OR); On-site; USD 42,000 - 56,000; Full time

Job summary

Milwaukee Electronics is seeking a Customer Service Representative to serve as the primary point of contact for customers, manage orders, coordinate with production and logistics, and ensure accurate records.

This role demands strong communication, attention to detail, and a commitment to continuous improvement in a manufacturing environment.

Applicants with ERP/MRP experience, including Epicor, and at least one year in customer service are encouraged to apply.

Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum one (1) year of customer service experience required.
• Experience in manufacturing/EMS environment preferred.
• Experience managing customer accounts, quotations, order tracking, and issue resolution preferred.
• Experience with ERP/MRP systems; Epicor experience preferred.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Provide timely and accurate information regarding orders, production schedules, deliveries, returns, and pricing.
• Monitor customer orders throughout the fulfillment process and proactively communicate delays or issues.
• Coordinate with internal departments to ensure customer requirements are clearly communicated.
• Advocate for customers by escalating concerns and facilitating issue resolution.
• Maintain accurate customer records and participate in continuous improvement initiatives.

Skills

Customer service

Communication

Organization

Problem solving

Attention to detail

Teamwork

MS Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

ERP/MRP systems

Epicor experience

Job description

Milwaukee Electronics is seeking a Customer Service Representative to serve as the primary point of contact for customers, manage orders, coordinate with production and logistics, and ensure accurate records.

This role demands strong communication, attention to detail, and a commitment to continuous improvement in a manufacturing environment.

Applicants with ERP/MRP experience, including Epicor, and at least one year in customer service are encouraged to apply.