Customer Service Representative

Sunnen Products Company; St. Louis (MO); Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Sunnen Products Company is seeking a Customer Service Representative in St. Louis, MO. The role blends order processing, inquiries, and multichannel communication to deliver exceptional experiences.

You will work closely with sales, service, and tech teams to ensure accurate orders, informed customers, and ongoing loyalty. Ideal candidates bring at least three years in customer service, proficiency with CRM tools, and the ability to multitask in a fast-paced environment, while maintaining

Qualifikationen

• High school education or equivalent.
• Minimum of three years' customer service experience.
• Experienced in accurately processing orders using computer applications.
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsibilities.
• Strong written and verbal English communication skills; Spanish is a plus.

Aufgaben

• Process customer purchase orders received via phone, email, or eCommerce platforms with accuracy and promptness.
• Provide leads from customer interactions to sales personnel.
• Transfer technical inquiries to the Advanced Technology Center and equipment service needs to Field Service.
• Communicate pricing, delivery schedules, and terms of sale to customers.
• Input customer data into the CRM for accurate activity records.
• Onboard customers to the eCommerce platform for self-service ordering.
• Foster loyalty through proactive calls and emails.

Kenntnisse

Customer service

Order processing

CRM systems

Teamwork

Problem solving

English fluency

Ausbildung

High school diploma or equivalent

Tools

Shopify

Oracle CX CRM

Jobbeschreibung

Position Summary

The Customer Service Representative is dedicated to delivering exceptional customer experiences with professionalism and composure, even in challenging situations. This role offers a dynamic environment, combining customer order processing and inquiry handling through various channels such as phone, email, and eCommerce platforms. As part of a fast-paced, collaborative team, the representative accurately analyzes, interprets, and fulfills customer requests while ensuring efficiency and attention to detail.

Essential Functions Of The Job

• Establish strong, effective working relationships with customers and coworkers.
• Efficiently process customer purchase orders received through phone, email, or eCommerce platforms, ensuring accuracy and promptness.
• Provide leads obtained from customer interactions to appropriate sales personnel.
• Transfer technical inquiries or application requests to the Advanced Technology Center (honing lab). Transfer customer equipment service needs to Field Service department.
• Communicate vital order details, such as pricing, delivery schedules, and terms of sale, to keep customers well-informed.
• Screen customers against Restricted Party Lists.
• Input customer information into our CRM database for accurate and up-to-date recording of activities.
• Actively onboard customers to the eCommerce platform for product ordering and self-service with common customer information requests.
• Proactively call and email customers to foster customer loyalty, satisfaction and increased sales.

Position Qualification Requirements

• High school education or equivalent
• Minimum of three years' customer service experience
• Experienced in accurately processing orders using computer applications
• Proven experience working in a fast-paced environment with the ability to multi-task projects and responsbilities
• Customer Relationship Management Systems such as (Oracle CX CRM) and eCommerce platforms (Shopify)
• Ability to work as a team
• Ability to solve problems
• Ability to learn technical product attributes
• Strong written and verbal English communication skills (Fluency is Spanish is a plus)