Customer Service Representative

Milwaukee Electronics; Canby (OR); On-site; USD 42,000 - 60,000; Full time

Job summary

Milwaukee Electronics Corporation in Canby, Oregon, is seeking a Customer Service Representative to serve as the primary contact for customers, manage orders, and coordinate with internal teams to ensure on-time delivery and accuracy. You will handle quotations, order status, returns, and account information while promoting a culture of quality and customer satisfaction.

The role requires a high school diploma (associate or bachelor's preferred) and at least 1 year in customer service;

Qualifications

• High school diploma or equivalent required.
• Associates or Bachelors degree preferred.
• Minimum one year of customer service experience required.

Responsibilities

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Provide timely and accurate information regarding purchase orders, order status, and delivery commitments.
• Monitor customer orders throughout fulfillment and communicate delays or issues; resolve discrepancies as needed.
• Coordinate with internal departments to ensure customer requirements are understood and met.
• Advocate for customers and escalate issues to drive timely resolution and satisfaction.
• Maintain accurate customer records and support growth initiatives with cross-functional teams.

Skills

Customer service

Communication

Education

High school diploma

Associate or Bachelor's degree

Tools

ERP/MRP systems

Epicor

Job description

Join Milwaukee Electronics – 70 Years of Innovation & Excellence

COMPANY OVERVIEW

Milwaukee Electronics is a leading provider of innovative manufacturing solutions, combining decades of experience with cutting-edge technology to deliver superior results. Our mission is to empower businesses with tailored solutions, enabling growth and success in an ever-evolving market. With a strong emphasis on collaboration, quality, and customer satisfaction, we are committed to driving innovation and shaping the future of manufacturing.

The Customer Service Representative serves as a primary point of contact for Milwaukee Electronics customers and plays a critical role in delivering an exceptional customer experience. This position is responsible for managing customer communications, processing and monitoring customer orders, coordinating account activities, and collaborating with cross-functional teams to ensure customer requirements are met.

The Customer Service Representative acts as an advocate for the customer while supporting business objectives related to quality, delivery, responsiveness, and customer satisfaction. Success in this role requires strong communication skills, attention to detail, problem-solving abilities, and a commitment to continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions of this position include, but are not limited to, the following:

• Serve as the primary point of contact for customers via phone, email, and in-person interactions.
• Provide timely and accurate information regarding:
• Purchase orders and order status
• Production schedules and delivery commitments
• Returns and credit processing
• Forecast maintenance and demand updates
• Quotations and pricing requests
• Customer account information and order records
• Review customer orders and requests for completeness and accuracy and resolve discrepancies as needed.
• Monitor customer orders throughout the fulfillment process and proactively communicate delays, shortages, quality concerns, pricing issues, or other challenges.
• Coordinate with internal departments to ensure customer requirements and expectations are clearly communicated and understood.
• Advocate for customers by escalating concerns and facilitating resolution of issues impacting customer satisfaction.
• Track customer complaints, returns, and corrective actions to ensure timely resolution.
• Support customer growth initiatives by participating in internal discussions related to new products, account expansion opportunities, and strategic customer needs.
• Partner with Program Managers and cross-functional teams to strengthen customer relationships and support business growth.
• Maintain accurate customer records and transaction data within company systems.
• Participate in Continuous Improvement, Lean Manufacturing, and process improvement initiatives to enhance efficiency and service levels.
• Support departmental performance objectives and customer satisfaction goals.
• Comply with company policies, procedures, quality standards, and safety requirements.

QUALIFICATIONS

Required Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, Communications, or a related field preferred.
• Minimum one (1) year of customer service experience required.

Preferred Qualifications

• Experience in a manufacturing, electronics manufacturing services (EMS), industrial, or technical environment preferred.
• Experience managing customer accounts, quotations, order tracking, and issue resolution preferred.
• Experience with ERP/MRP systems; Epicor experience preferred.

Knowledge, Skills, and Abilities

• Strong customer service orientation with a commitment to delivering exceptional support.