Customer Service Representative - Apparel (On-Site)

Talkpush; Town of Florida (NY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and holidays

Paid training days

DailyPay enrollment

Job summary

Concentrix in Lake Mary, FL, is hiring a Customer Service Representative to join a world-class team delivering exceptional customer experiences for a Fortune 500 brand. This role offers training, growth opportunities, and a comprehensive benefits package.

You will provide inbound support, assist with technical issues and billing, ensure social media content is appropriate, and bring a friendly, solution-focused approach.

Qualifications

• Must have a high school diploma or equivalent.
• 1 year of customer service experience required.
• Retail experience preferred.
• Able to uncover solutions by asking probing questions.
• Able to use resources or articles to provide accurate information.
• Must reside in the United States with a valid U.S. address.

Responsibilities

• Inbound customer support.
• Help customers resolve technical issues.
• Assist in correcting billing concerns.
• Ensure the appropriateness of social media content.
• Deliver expert customer experiences with a smile.

Skills

Customer service

Retail experience

Probing questions

Resource finding

Education

High school diploma or equivalent

Job description

Join a world-class team in Lake Mary, FL, as a Customer Service Representative! At Concentrix, we’re looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the world’s best-known brands. If you're ready to grow with a Fortune 500 company with an inclusive, award-winning culture, your new career starts here. (Military veterans are encouraged to apply.)

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Customer Service Representative position at Concentrix is just the right place for you!

As a Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative, you will:

Provide inbound customer support.

Help customers resolve technical issues.

Assist in correcting billing concerns.

Ensure the appropriateness of social media content.

Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

Must have a high school diploma or equivalent

1 years of customer service experience required
Preferred experience with retail.

Demonstrate experience & ability to uncover the right solution by asking probing questions

Demonstrate experience & ability to utilize resources and/or articles to provide correct information

Must reside in the United States and have a valid U.S. address for residence

WHAT’S IN IT FOR YOU

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

The base salary range for this position is $15.00 - $18.75/hr., (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.

DailyPay enrollment option to access pay "early," when you want it

Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more

Health and wellness programs with trained partners to help promote a healthy you

Mentorship programs that support your rewarding career journey

A modern, state-of-the-art office setting with advanced technologies and a great team

Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support

Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

A range of other perks and benefits

REIMAGINE THE BEST VERSION OF YOU!

JOB AVAILABILITY

Physical and Mental Requirements:
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process.If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.