Customer Experience Pro — Growth, Benefits, Remote Potential

Edfinancial Careers; Knoxville (TN); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Leadership development

People-first culture

Job summary

Edfinancial Services in Knoxville, TN seeks a Customer Service Representative to be the friendly, knowledgeable voice our customers depend on. You’ll handle calls and provide accurate information with empathy.

You’ll resolve questions quickly while complying with federal and company guidelines, using sound judgment and strong communication to support every interaction. A supportive team environment and growth opportunities are part of the role.

Qualifications

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate information about our products and services.
• Resolve questions and issues quickly while complying with federal and company guidelines.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Collaborate with the team to create a positive work environment.
• Use sound judgment to support customer interactions.

Skills

Call handling

Communication

Empathy

Problem solving

Job description

Edfinancial Services in Knoxville, TN seeks a Customer Service Representative to be the friendly, knowledgeable voice our customers depend on. You’ll handle calls and provide accurate information with empathy.

You’ll resolve questions quickly while complying with federal and company guidelines, using sound judgment and strong communication to support every interaction. A supportive team environment and growth opportunities are part of the role.