Part-Time Customer Service Representative-Knoxville, TN Onsite

Edfinancial-Service; Knoxville (TN); On-site; USD 25,000 - 32,000; Part time

Benefits offered by this job

Paid training

Educational assistance

Leadership development

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Disability insurance

Teledoc

EAP

Paid holidays

Paid vacation

Mental health day

Job summary

Edfinancial in Knoxville, TN is seeking a part-time Customer Service Representative. You will be the friendly, knowledgeable voice our customers depend on and handle inbound and outbound calls with empathy.

The role offers growth opportunities, paid training, and a supportive team, with a schedule 9:00AM-2:00PM Monday to Friday, and potential remote work after on-site training.

Qualifications

• Professional appearance and positive attitude.
• Strong communication and listening skills.
• Ability to deliver clear and accurate information to solve problems efficiently.
• Basic computer proficiency.
• Ability to collaborate with teammates and leaders who want to see you succeed.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Skills

Communication

Active listening

Professionalism

Computer literacy

Team collaboration

Job description

Location: Knoxville, TN

Job Type: Part Time

Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That's over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!

Start Date: October 12, 2026

Work Schedule: 9:00AM-2:00PM Monday - Friday

What You'll Do:

As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Why You'll Love Working Here

at Edfinancial, we don't just talk about culture - we live it. You'll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company -sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

What We're Looking For:

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Mission:

Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!