Customer Service Representative-Onsite, Knoxville, TN

Edfinancial Careers; Knoxville (TN); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Tuition reimbursement

Leadership development

People-first culture

Job summary

Edfinancial Services in Knoxville, TN seeks a Customer Service Representative to be the friendly, knowledgeable voice our customers depend on. You’ll handle calls and provide accurate information with empathy.

You’ll resolve questions quickly while complying with federal and company guidelines, using sound judgment and strong communication to support every interaction. A supportive team environment and growth opportunities are part of the role.

Qualifications

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate information about our products and services.
• Resolve questions and issues quickly while complying with federal and company guidelines.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Collaborate with the team to create a positive work environment.
• Use sound judgment to support customer interactions.

Skills

Call handling

Communication

Empathy

Problem solving

Job description

Position: Customer Service Representative

Location: Knoxville, TN

Job Type

Full-Time

Start Date

11/9/2026

Starting Pay

$18.00/hour + $5.09/hour of Health and Welfare Benefit – That’s over $23/hour in total value, plus growth opportunities, training, and a supportive team environment!

Work Schedule

NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs.

Hours Of Operation (EST)

• Monday: 8:00 AM - 9:00PM
• Tuesday - Wednesday: 8:00AM - 8:00PM
• Thursday - Friday: 8:00AM - 6:00PM
• Saturday - Sunday: Closed

About Edfinancial Services

At Edfinancial, we're more than a workplace - we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.

• 99% of entry-level employees who stay two years or more advance in their careers.
• We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.

What You’ll Do

As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Why You’ll Love Working Here

At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company-sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!

'I never imagined a call center could feel this positive - Edfinancial truly values its people.' - Edfinancial Team Member

'The people here genuinely care - it feels like family.' - Edfinancial Team Member

What We’re Looking For

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Mission

Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing!