Customer Service Pro - Remote After Training & Growth

Edfinancial-Service; Montgomery (AL); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Tuition reimbursement

Leadership development program

Paid training

Medical insurance

Dental insurance

Vision insurance

Pet insurance

Life insurance

Disability insurance

Teledoc

EAP

Job summary

Edfinancial Services in Montgomery, AL is seeking a Customer Service Representative to support customers with calls and information about our education loan products and services. The role emphasizes empathy, accuracy, and adherence to federal and company guidelines.

The position offers a full-time schedule with evening shift flexibility, comprehensive benefits after start, and opportunities for growth within a mission-driven company that values employee success.

Qualifications

• Strong communication and listening skills.
• Professional appearance and positive attitude.
• Ability to provide clear, accurate information to customers.
• Flexibility to work evening shifts and varied schedules.
• Basic computer proficiency.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about products and services.
• Resolve questions and issues quickly while following guidelines.
• Use sound judgment to support customer interactions.
• Collaborate with the team to sustain a positive work environment.

Skills

Communication

Listening

Professional appearance

Positive attitude

Team collaboration

Tools

Basic computer proficiency

Job description

Edfinancial Services in Montgomery, AL is seeking a Customer Service Representative to support customers with calls and information about our education loan products and services. The role emphasizes empathy, accuracy, and adherence to federal and company guidelines.

The position offers a full-time schedule with evening shift flexibility, comprehensive benefits after start, and opportunities for growth within a mission-driven company that values employee success.