Customer Service Rep - Growth & Flexible Evenings

Edfinancial Services, LLC; United States; Remote; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Tuition reimbursement

Leadership development programs

11 paid holidays

Work-life balance

Job summary

Edfinancial Services is seeking a Customer Service Representative in Knoxville, TN to serve as a friendly, knowledgeable voice for customers. The role involves handling calls, providing accurate information, and resolving questions with empathy and professionalism.

Full-time position with no weekends; evening shifts required. Start date 11/9/2026 with competitive starting pay plus benefits and growth opportunities in a supportive team environment.

Qualifications

• Professional appearance and positive attitude.
• Strong communication and listening skills.
• Ability to deliver clear and accurate information to solve problems efficiently.
• Flexibility and availability during business hours.
• Basic computer proficiency.
• Ability to collaborate with teammates and leaders who want to see you succeed.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Skills

Customer service

Communication

Empathy

Multitasking

Call handling

Team collaboration

Tools

CRM software

Job description

Edfinancial Services is seeking a Customer Service Representative in Knoxville, TN to serve as a friendly, knowledgeable voice for customers. The role involves handling calls, providing accurate information, and resolving questions with empathy and professionalism.

Full-time position with no weekends; evening shifts required. Start date 11/9/2026 with competitive starting pay plus benefits and growth opportunities in a supportive team environment.