Customer Service Pro — Onsite Start, Growth Path

Edfinancial-Service; Knoxville (TN); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Paid vacation

Job summary

Edamerica, a division of Edfinancial Services, is hiring a full-time, onsite Customer Service Representative in Knoxville, TN. The role involves handling calls, providing accurate information, and supporting students with financial aid questions.

Starting pay is $16.20/hour plus a $4.75/hour health and welfare fringe benefit. Evening shifts are required; training is onsite with potential remote work after probation based on performance and business needs.

Qualifications

• Strong communication and listening skills.
• A professional, positive attitude.
• Ability to stay organized and meet daily goals.
• Basic computer proficiency.
• Open availability during business hours.

Responsibilities

• Handle inbound and outbound calls with professionalism and attention to detail.
• Meet or exceed performance expectations for call quality, productivity, and attendance.
• Use company systems, knowledge bases, and scripts to provide accurate information and resolve concerns.
• Represent Edamerica and our client institutions positively and professionally at all times.

Education

High School Diploma

Job description

Edamerica, a division of Edfinancial Services, is hiring a full-time, onsite Customer Service Representative in Knoxville, TN. The role involves handling calls, providing accurate information, and supporting students with financial aid questions.

Starting pay is $16.20/hour plus a $4.75/hour health and welfare fringe benefit. Evening shifts are required; training is onsite with potential remote work after probation based on performance and business needs.