Customer Experience Specialist

Raymour & Flanigan Furniture and Mattresses; Commack (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Profit sharing

Cross training

Annual breakfast prepared by our owner

Job summary

Raymour & Flanigan is seeking a Customer Service Representative to bridge the gap between dreams and reality by assisting customers with deliveries, payments, and inquiries. You will work solo or in a small team to strengthen the customer shopping experience.

Responsibilities include providing genuine, friendly service, clear communication, and effective listening in a fast-paced retail environment. This role requires flexibility across days, nights, weekends, and holidays.

Responsibilities

• Consistently to provide genuine, friendly, personable and professional service.
• Effective communication, interpersonal and organizational skills in person and on the phone.
• Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
• Proactively resolve escalated customer issues.
• Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Skills

Customer service

Communication skills

Multitasking

Job description

Raymour & Flanigan is seeking a Customer Service Representative to bridge the gap between dreams and reality by assisting customers with deliveries, payments, and inquiries. You will work solo or in a small team to strengthen the customer shopping experience.

Responsibilities include providing genuine, friendly service, clear communication, and effective listening in a fast-paced retail environment. This role requires flexibility across days, nights, weekends, and holidays.