Customer Experience Pro — Promotional Products

Raining Rose; Cedar Rapids (IA); On-site; USD 32,000 - 45,000; Full time

Job summary

Raining Rose in Cedar Rapids, IA is seeking a Customer Service Representative Level 1 to ensure distributors have an excellent ordering experience. You will answer phones, handle inquiries, process samples, and coordinate with sales to resolve issues.

Ideal candidates bring a positive attitude, attention to detail, and ability to work both independently and with a team in a fast-paced environment.

Qualifications

• Associates’ degree preferred.
• 1+ years of customer service experience.
• Experience with ERP software preferred.
• Knowledge of functional business processes preferred.

Responsibilities

• Display and promote company values (ASPIRE: Attitude, Safety, Passion, Integrity, Relationship and Evolve).
• Answer phones with positive energy and professionalism, ensuring complete resolution of the customers’ needs in the call.
• Answering customer correspondence clearly and completely, with appropriate attention to urgency and priority.
• Accept and process sample requests.
• Respond to customer questions about inventory, product features, shipping, and catalog pricing.
• Maintain ownership of customer orders, update orders, and obtain art proofs.
• Loop in Sales or Customer Support Manager to resolve complaints or big projects.
• Recommend process improvements for increased efficiencies.
• Adhere to GMP and Safe Practices.
• Regular Attendance is essential.
• Other duties as assigned.

Skills

Customer service

Communication skills

Teamwork

Creativity

Adaptability

Interpersonal skills

Attention to detail

Time management

Good judgement

Cross-functional

Education

Associates’ degree preferred

1+ years customer service experience

ERP software experience

Knowledge of business processes

Tools

ERP Software

Order entry system

Job description

Raining Rose in Cedar Rapids, IA is seeking a Customer Service Representative Level 1 to ensure distributors have an excellent ordering experience. You will answer phones, handle inquiries, process samples, and coordinate with sales to resolve issues.

Ideal candidates bring a positive attitude, attention to detail, and ability to work both independently and with a team in a fast-paced environment.