Customer Specialist - Part Time

CarMax Business Services; Tyler (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

CarMax Business Services is hiring a Customer Specialist in Training in Tyler, Texas. This role involves providing an exceptional customer experience while engaging in various responsibilities from vehicle sales to administrative tasks. Ideal candidates will possess strong communication skills and a high school diploma, with preferences for sales or customer service experience. CarMax emphasizes integrity and teamwork in a fast-paced environment. The position is critical in connecting with customers and guiding them seamlessly through their journey.

Qualifications

• Strong verbal and written communication skills.
• Ability to build lasting relationships with customers.
• Demonstrated integrity and teamwork in a fast-paced environment.
• Ability to manage multiple tasks and meet deadlines.
• Must possess a valid driver's license.
• Ability to lift up to 25 lbs.

Responsibilities

• Guide customers through sales, appraisals, and financing applications.
• Conduct vehicle assessments and document findings.
• Manage inventory processes and perform inspections.
• Handle administrative tasks and coordinate service appointments.
• Follow environmental, health, and safety requirements.

Skills

Strong communication skills

Relationship building

Integrity and teamwork

Attention to detail

Task management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

6108 - Tyler - 3015 SSW Loop 323, Tyler, Texas, 75701

Position Overview

As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer‑first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands‑on learning in a fast‑paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive.

Why CarMax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.

Role Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check‑in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer‑focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Required Qualifications

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win‑win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast‑paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Preferred Qualifications

• Sales or customer service experience in retail or similar environments.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.