Customer Experience Pro — 40-Hour On-Site with Benefits

Acme Manufacturing Company Inc.; Denver (CO); On-site; USD 52,349,000 - 71,635,000; Full time

Benefits offered by this job

Benefits package including health, & 1

Job summary

Regal Brands is hiring a Customer Experience Specialist in our on-site Denver facility. This full-time position (40 hours/week) runs Monday through Friday, 7:30 AM to 4:00 PM, with benefits including medical, dental, life, and 401(k).

You will handle inquiries via email, social media, online chat, and phone, process orders, and resolve product issues. Ideal candidates have at least 1 year in customer service, strong communication, and solid computer skills (Excel/Word/Outlook) plus ERP

Qualifications

• At least 1 year of experience in a customer service role.
• Strong computer skills including Microsoft Office and ERP systems.
• Willingness to learn product line and educate customers.

Responsibilities

• Answering customer questions online and over the phone.
• Taking and entering orders; assist QA with specialized orders.
• Problem remediation and customer support; ensure timely follow-up on orders, returns, and warranties.

Skills

Customer service

Communication

Conflict resolution

ERP system

MS Office

Excel

Multitasking

Home improvement experience

Tools

ERP System

MS Office

Excel

Job description

Regal Brands is hiring a Customer Experience Specialist in our on-site Denver facility. This full-time position (40 hours/week) runs Monday through Friday, 7:30 AM to 4:00 PM, with benefits including medical, dental, life, and 401(k).

You will handle inquiries via email, social media, online chat, and phone, process orders, and resolve product issues. Ideal candidates have at least 1 year in customer service, strong communication, and solid computer skills (Excel/Word/Outlook) plus ERP