Customer Service Specialist

JBC TECHNOLOGIES INC; Northglenn (CO); On-site; USD 55,000 - 65,000; Full time

Job summary

JBC Technologies Inc. in Northglenn, CO is seeking an entry-level Customer Service Specialist to be the vital bridge between aerospace customers and internal teams. This in-person role focuses on handling inquiries, processing orders, and supporting shipping and account activities.

Ideal candidates will possess strong communication skills, a detail-oriented mindset, and a willingness to learn ERP/CRM processes in a collaborative environment.

Qualifications

• Bachelors Degree is preferred.
• ERP System experience is a plus.
• Clear, concise communicator.
• Concierge level customer service.
• Microsoft Office Experience required.
• Detail oriented and good communications skills required.
• Customer service mentality.
• Results oriented.
• Bilingual in English and Spanish is a plus.

Responsibilities

• Manage daily customer inquiries and concerns; respond to issues, process paperwork, and enter/confirm orders for assigned accounts.
• Handle end-to-end order and account management; triage quotes, enter RFQs in CRM, and hand off to product launch.
• Collaborate with Outside Sales to support growth and handle tactical work for large programs.
• Communicate delays/issues and bridge between customers and Finance, Supply Chain, and Shipping.
• Assist with shipping/receiving to understand the full order lifecycle.
• Identify and document recurring issues to support process improvements.

Skills

Clear communication

Concierge service

Customer service

Attention to detail

Organization

Results oriented

Bilingual English/Spanish

Education

Bachelor's Degree

Tools

ERP System

MS Office

Job description

Job Details

Job Location: Colorado - Northglenn, CO 80233

Salary Range: $55,000.00 - $65,000.00 Salary/year

The Customer Service Specialist is an entry-level role with an established manufacturing company with a focus on aerospace customers. This position is a vital link between these customers and internal teams, ensuring seamless communication and efficient problem-solving. This role provides an opportunity to build foundational skills in customer service and inside account management and gain a broader understanding of company operations through potential rotational assignments. This is an in-person role.

Key Responsibilities

• Customer Interaction: Manages daily customer inquiries and concerns, including responding to issues as they occur, filling out paperwork, and entering and confirming orders for assigned accounts.
• Order and Account Management: Handles the end-to-end process for house accounts, including triaging quote requests, entering RFQs into the CRM, and handing off to the product launch team.
• Inside Sales: Works with Outside Sales partner as needed to support our growth initiatives and handle tactical work for large volume programs
• Internal Communication: Communicates with customers about known delays or issues and serves as a bridge between them and internal departments like Finance, Supply Chain, and Shipping.
• Operational Support: Assists with shipping and receiving tasks on a rotational basis to gain a holistic view of the customer order lifecycle.
• Problem-Solving: Identifies and documents recurring customer issues to support process improvement initiatives.

Qualifications

• Bachelors Degree is preferred
• ERP System experience is a plus

Job Knowledge, Skills and Abilities

The ideal candidate is a proactive and detail-oriented individual with strong communication skills and a desire to learn. This person should be able to manage a high volume of tasks efficiently and work collaboratively with various internal teams and be comfortable in face to face meetings with customers. A strong sense of ownership and excellent organizational skills are essential for success in this role.

• Clear, concise communicator
• Concierge level customer service
• Microsoft Office Experience required.
• Detail oriented and good communications skills required.
• Customer service mentality
• Results oriented
• Bilingual in English and Spanish is a plus

Supervisory Responsibilities

No

Physical Demands

Light to moderate physical effort required on a constant basis.

Personal Protective Equipment

Protective equipment not required but available for nuisance dust.

Work Schedule

Normal Schedule - 8 am to 5 pm; Monday through Friday; May vary with business needs.

Work Environment

• Work performed in a plant/production environment.
• Contains any number of elements including but not limited to fiberglass/insulation material, dust, fumes, and noise.
• Must be able to work as part of a team or independently with limited supervision.