Customer Experience Specialist - Inbound Support

VetJobs; Centennial (CO); On-site; USD 37,000 - 62,000; Full time

Job summary

Travelers is hiring for a customer experience role in Centennial, CO. The position involves handling inquiries from customers and partners via calls, email, and chat, with a focus on delivering accurate information and a positive experience.

The role offers a starting base salary with full benefits, training during onboarding, and opportunities for quarterly incentive awards. Schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m. with a future similar pattern after training.

Qualifications

• Prior customer service experience.
• Strong verbal and written communication skills.
• Proficiency navigating multiple systems and technology.
• Ability to analyze information and make informed decisions.
• Organizational and time management skills in a fast-paced environment.
• Flexibility and resiliency to navigate change.
• Desire to continuously acquire new skills and knowledge.

Responsibilities

• Handle inbound inquiries from external customers and/or internal partners via calls, emails, chats and other methods.
• Educate and respond to customers accurately and efficiently using product, systems and business knowledge.
• Document information accurately following guidelines.
• Complete applicable new hire training and support departmental projects.

Job description

Travelers is hiring for a customer experience role in Centennial, CO. The position involves handling inquiries from customers and partners via calls, email, and chat, with a focus on delivering accurate information and a positive experience.

The role offers a starting base salary with full benefits, training during onboarding, and opportunities for quarterly incentive awards. Schedule is Monday–Friday, 8:00 a.m. to 5:00 p.m. with a future similar pattern after training.