Customer Service Associate

TEKsystems

Denver (CO)

On-site

USD 27,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems is seeking an Administrative Coordinator / Order Entry Specialist for an on-site role in Denver, CO. The position involves handling high-volume customer orders, coordinating with dealers, processing purchase orders, and supporting invoicing and day-to-day office operations.

The ideal candidate will be detail-oriented with strong organizational and communication skills, able to manage competing priorities in a fast-paced environment and exhibit a proactive, team-oriented mindset.

Qualifications

1-2 years of administrative, office support, customer service, or front desk experience.
Strong attention to detail and organizational skills.
Ability to perform repetitive tasks with a high degree of accuracy throughout the workday.
Strong verbal and written communication skills.
Ability to receive feedback constructively and apply coaching effectively.
Demonstrated ability to manage competing priorities and stay organized in a fast-paced environment.
Proactive mindset with a willingness to assist others and contribute to team success.
Interest in building a long-term career within a growing organization.

Responsibilities

Order Processing & Customer Support: Accurately enter and manage a high volume of customer orders across multiple accounts.
Coordinate will-call orders, ensuring customer pickup dates are confirmed and warehouse fulfillment processes are communicated effectively.
Process purchase orders for online orders, freight orders, and backordered products.
Communicate with dealers regarding order status, damages, returns, replacements, and inquiries.
Maintain accurate records and documentation related to orders and customer communications.
Administrative & Operational Support: Assist with daily invoicing processes by matching warehouse documentation and submitting files to invoicing.
Complete end-of-day administrative tasks related to warehouse order fulfillment.
Answer incoming phone calls and direct callers to the appropriate team members.
Provide general office support and maintain office supplies.
Collaborate with warehouse and office staff to ensure seamless day-to-day operations.
Team Support: Proactively identify opportunities to assist coworkers and support business needs.
Prioritize daily responsibilities based on urgency and business impact.
Maintain a positive, team-oriented attitude while adapting to changing priorities.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Ability to manage multiple priorities

Job description

Administrative Coordinator / Order Entry Specialist

Location: Denver, CO (On-site)

Schedule: Monday-Friday, flexible 8-hour shift between 7:00 AM and 5:00 PM

Employment Type: Full-Time

We are seeking a detail-oriented and proactive Administrative Coordinator / Order Entry Specialist to support our busy distribution operation in Denver. This role is ideal for someone who enjoys working in a fast-paced environment, thrives on accuracy, and takes pride in providing exceptional support to both internal teams and customers.

The successful candidate will play a key role in processing customer orders, coordinating with dealers, managing purchase orders, supporting invoicing activities, and ensuring smooth day-to-day office operations. This position requires excellent organizational skills, strong attention to detail, and the ability to effectively prioritize tasks in a high-volume environment.

Key Responsibilities

Order Processing & Customer Support

Accurately enter and manage a high volume of customer orders across multiple accounts.
Coordinate will-call orders, ensuring customer pickup dates are confirmed and warehouse fulfillment processes are communicated effectively.
Process purchase orders for online orders, freight orders, and backordered products.
Communicate with dealers via phone, email, and online channels regarding order status, damages, returns, replacements, and general inquiries.
Maintain accurate records and documentation related to orders and customer communications.

Administrative & Operational Support

Assist with daily invoicing processes by matching warehouse documentation, scanning completed order records, and submitting files to the corporate invoicing team.
Complete end-of-day administrative tasks related to warehouse order fulfillment activities.
Answer incoming phone calls and direct callers to the appropriate team members.
Provide general office support, including maintaining office supplies, replenishing copier paper, and supporting order processing systems.
Collaborate with warehouse and office staff to ensure seamless day-to-day operations.

Team Support

Proactively identify opportunities to assist coworkers and support business needs.
Prioritize daily responsibilities based on urgency and business impact.
Maintain a positive, team-oriented attitude while adapting to changing priorities.

Required Qualifications

1-2 years of administrative, office support, customer service, or front desk experience.
Strong attention to detail and organizational skills.
Ability to perform repetitive tasks with a high degree of accuracy throughout the workday.
Strong verbal and written communication skills.
Ability to receive feedback constructively and apply coaching effectively.
Demonstrated ability to manage competing priorities and stay organized in a fast-paced environment.
Proactive mindset with a willingness to assist others and contribute to team success.
Interest in building a long-term career within a growing organization.

Preferred Qualifications

Previous order entry experience in a distribution, manufacturing, wholesale, or logistics environment.
Experience processing purchase orders and supporting invoicing functions.

What Makes You Successful

You are highly detail-oriented and take pride in accurate work.
You enjoy structure, process, and consistency.
You can effectively prioritize tasks and adapt to changing business demands.
You are dependable, coachable, and eager to contribute wherever needed.
You take initiative rather than waiting to be asked for help.

Work Environment

Fully on-site position
Collaborative office and warehouse environment.
Standard business hours are Monday through Friday, with flexibility to work an 8-hour schedule between 7:00 AM and 5:00 PM.
Employees may choose either a 30-minute or 1-hour lunch break.

Why Join Us?

This is an excellent opportunity to join a stable organization where you can build long-term career growth while becoming an integral member of a supportive team. You'll have the opportunity to make an impact every day through customer support, operational excellence, and cross-functional collaboration.

Equal Opportunity Employer

We are committed to creating an inclusive workplace and welcome applicants from all backgrounds and experiences.

Job Type & Location

This is a Contract to Hire position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $24.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: