Customer Service Representative

Kelly; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Paid time off

Job summary

Kelly in Grand Rapids, MI is seeking two Customer Service Representatives to be the primary contact for customers, supporting order entry, product inquiries, and order status updates.

You will handle 40-50 calls daily, enter orders, provide product options, and collaborate with internal teams to ensure accurate fulfillment. Onsite role, Mon-Fri 8:00 AM–5:00 PM with a salary of $40,000–$55,000 DOE and full benefits.

Qualifications

• 1–2+ years of customer service experience (additional experience preferred).
• Strong verbal and written communication skills.
• Comfortable speaking with customers via phone and email throughout the day.
• Ability to learn and explain product features, finishes, and options.
• Strong attention to detail and accuracy with order entry.
• Experience using order processing or ERP systems preferred.
• Sales aptitude and ability to identify customer needs.
• Positive attitude, problem-solving skills, and customer-first mindset.

Responsibilities

• Respond to inbound customer inquiries via phone and email regarding products, orders, and scheduling.
• Accurately enter and process customer orders.
• Provide customers with detailed information regarding product options, finishes, configurations, and availability.
• Communicate order status updates, timelines, and delivery information.
• Resolve customer questions and concerns in a professional and timely manner.
• Assist customers in selecting products that best fit their needs.
• Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction.
• Maintain detailed and accurate customer records within company systems.

Skills

Customer service

Communication skills

Order processing

ERP systems

Sales aptitude

Attention to detail

Problem solving

Tools

ERP software

Order entry systems

Job description

Monday–Friday | 8:00 AM – 5:00 PM -Onsite

Salary: $40,000–$55,000 Annually (DOE)

Grand Rapids, MI

Join a Team That Values Exceptional Customer Service

We are seeking two Customer Service Representatives to join our growing team. In this role, you will serve as the primary point of contact for customers, providing outstanding service while supporting order entry, product inquiries, and order status updates.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and helping customers find the right solutions. You'll work with a diverse product line featuring woven designs, 44 plated finishes, and unlimited powder coat finish options, making every customer interaction unique and engaging.

What You'll Do

• Respond to inbound customer inquiries via phone (40-50 calls per day) and email regarding products, orders, and scheduling
• Accurately enter and process customer orders
• Provide customers with detailed information regarding product options, finishes, configurations, and availability
• Communicate order status updates, timelines, and delivery information
• Resolve customer questions and concerns in a professional and timely manner
• Assist customers in selecting products that best fit their needs
• Collaborate with internal departments to ensure accurate order fulfillment and customer satisfaction
• Maintain detailed and accurate customer records within company systems

What We're Looking For

• 1–2+ years of customer service experience (additional experience preferred)
• Strong verbal and written communication skills
• Comfortable speaking with customers throughout the day via phone and email
• Ability to learn and explain product features, finishes, and options
• Strong attention to detail and accuracy with order entry
• Previous experience using order processing or ERP systems is preferred
• Sales aptitude and the ability to identify customer needs is a plus
• Positive attitude, strong problem-solving skills, and a customer-first mindset
• Medical insurance with 80% of employee premium paid by the company
• Optional dental, vision, life insurance, and AD&D coverage
• Two weeks of PTO to start

Please send your resume to begin the interview process. Qualified candidates will be contacted to schedule interviews.