Customer Experience & Sales Operations Specialist

CYB Human Resources; Centennial (CO); On-site; USD 27,276 - 38,848; Full time

Job summary

A leading HR company in Centennial, CO, is seeking a Customer Experience and Sales Administrator to support business development and sales operations. This full-time role involves managing customer interactions, processing orders, and ensuring data integrity in CRM systems. Ideal candidates should have strong analytical skills, intermediate Excel proficiency, and 1-3 years of related experience. Work hours are Monday to Friday, 7:30 a.m. to 4:00 p.m., with potential for overtime based on business needs.

Qualifications

• 1-3 years of experience in customer service or related roles.
• Proficiency in Microsoft Office, particularly Excel.
• Experience with CRM and/or ERP systems.

Responsibilities

• Serve as a front-line contact for customer calls and emails.
• Process and accurately enter customer orders into CRM systems.
• Identify upselling opportunities during order processing.
• Monitor and manage shared order entry and sales support inboxes.

Skills

Attention to detail

Analytical thinking

Verbal communication

Written communication

Organizational skills

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

CRM/ERP systems

Microsoft Office

Job description

A leading HR company in Centennial, CO, is seeking a Customer Experience and Sales Administrator to support business development and sales operations. This full-time role involves managing customer interactions, processing orders, and ensuring data integrity in CRM systems. Ideal candidates should have strong analytical skills, intermediate Excel proficiency, and 1-3 years of related experience. Work hours are Monday to Friday, 7:30 a.m. to 4:00 p.m., with potential for overtime based on business needs.