Customer Experience Specialist - Must reside in Colorado Springs

Staff Management | SMX; Colorado Springs (CO); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Weekly paychecks

Medical and dental coverage

Direct Deposit or Cash Card pay options

Job summary

A leading staffing firm in Colorado Springs is seeking a Customer Experience Specialist responsible for enhancing affiliate experiences by providing exceptional support. You will interact via phone and email to resolve inquiries. The ideal candidate will have a high school diploma or GED, at least 2 years of customer service experience, and strong communication skills. This is a full-time role with a competitive hourly rate of $16.50, offering benefits including medical and dental coverage.

Qualifications

• 2 years of customer service experience required.
• Strong communication skills are essential.
• Familiarity with computer-based applications is necessary.

Responsibilities

• Enhance customer experience through exceptional support.
• Manage interactions via phone, email, and online portals.
• Document service requests accurately in the CRM.

Skills

Customer service experience

Strong verbal and written communication skills

Ability to multi-task

Education

HS Diploma or GED

Job description

Staff Management is seeking a Customer Experience Specialist who will be responsible for enhancing the experience of our affiliates by delivering exceptional customer service support. This role involves responding to business requests via phone, email, and customer portals in a professional, courteous, and timely manner, while ensuring a positive and consistent customer experience. If you are interested please send resume to Michelle at [e-mail].

• Weekly paychecks
• Direct Deposit or Cash Card pay options
• $16.50 / Hour

Employment Type & Shifts

• Full Time
• Temp to Hire
• 1st Shift

Job Responsibilities

• Demonstrate basic knowledge of the product and processes specific to assigned brand.
• Manage customer experience interactions by providing accurate and efficient resolution to incoming requests via phones, email or our customer online portal.
• Follow standard operating procedures to support and resolve customer requests: order status, tracking, pricing, change requests and such.
• Act as customer liaison when working with cross-functional teams to resolve customer requests.
• Complete initial troubleshooting and escape to the appropriate team as necessary.
• Utilize and manage appropriate ERP business systems.
• Accurately document service requests in CRM to ensure data integrity for root cause problem solving activities across the business.
• Meet all service level agreements as assigned.
• 2 years of customer service experience.
• HS Diploma or GED required.
• Strong verbal and written communication skills.
• Working knowledge of Computer based applications.
• Ability to multi-task, prioritize, and manage time effectively.

Associate Requirements

• HS Diploma or GED
• Drug Test
• Able to Lift 20 pounds
• Must be at least 18 years old

The hourly rate for this position is anticipated between $16.50 - $16.50 per hour. This range is a good-faith estimate, based on the shift you work and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer medical, dental, vision, life, and more. More details about benefits can be found at https://flimp.live/trueblueassociates#home.

Staff Management | SMX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, sexual orientation, age, gender identification, protected veteran status, or any other characteristic protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [e-mail] or 1-800-610-8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.