Customer Experience & Pickup Specialist

Floor & Decor; Katy (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Bonus opportunities

Career advancement

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision insurance

Paid vacation and holidays

Paid holidays plus a personal holiday

Volunteer Time Off

Job summary

Floor & Decor Holdings Inc. is seeking a friendly sales associate to greet customers and manage the storage pick-up process in our Wisconsin stores. The role requires strong communication, accuracy for pickups, and the ability to work in a fast-paced retail environment.

You will help customers with product knowledge, perform POS transactions, and maintain store cleanliness while following safety SOPs. Full-time and part-time positions are available.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pickup process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order to ensure authorization.
• Obtain required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with safety SOPs for lifting practices.
• Be an expert in product knowledge and assist customers with questions and selections.
• Clean and stock products according to Floor & Decor’s brand standards.
• Act and work in a manner consistent with the company’s core roles.

Skills

Retail sales experience

Excellent communication skills

Interpersonal skills

Strong computer skills

Job description

Floor & Decor Holdings Inc. is seeking a friendly sales associate to greet customers and manage the storage pick-up process in our Wisconsin stores. The role requires strong communication, accuracy for pickups, and the ability to work in a fast-paced retail environment.

You will help customers with product knowledge, perform POS transactions, and maintain store cleanliness while following safety SOPs. Full-time and part-time positions are available.