Customer Experience & Pickup Specialist

Floor & Decor Holdings Inc.; Kendall (FL); On-site; USD 17,000 - 25,000; Full time

Job summary

Floor & Decor Holdings Inc. in Kendall, FL is seeking a front-line associate to greet customers and manage the storage buy pick-up process. This role supports POS transactions and assumes responsibility for ensuring proper identification, information collection, and safe handling of items.

The ideal candidate has at least 1 year of retail sales experience, strong communication, and solid computer skills. You will follow SOPs and contribute to a fast-paced, customer-focused environment.

Qualifications

• 1 year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job.
• Excellent communication skills (verbal and written).
• Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
• Strong computer skills and internet project coordination experience.

Responsibilities

• Meet and greet storage buy customers.
• Manage the storage buy pick-up process with the company’s car topper program.
• Demonstrate knowledge and comply with the company’s phone answering SOP.
• Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
• Obtain the required customer information on all storage buy pick-ups.
• Deliver customer storage buy orders in POS.
• Comply with the company’s safety SOP for lifting practices.
• Be an expert in all product knowledge and assist customers with product questions and selections.
• Clean and stock products according to Floor & Décor’s brand standards.
• Act and work in a manner that is consistent with the company’s core roles.

Skills

Retail sales experience

Excellent communication

Strong computer skills

Internet project coordination

Job description

Floor & Decor Holdings Inc. in Kendall, FL is seeking a front-line associate to greet customers and manage the storage buy pick-up process. This role supports POS transactions and assumes responsibility for ensuring proper identification, information collection, and safe handling of items.

The ideal candidate has at least 1 year of retail sales experience, strong communication, and solid computer skills. You will follow SOPs and contribute to a fast-paced, customer-focused environment.