Cust Exp Pickup Coordinator (CXPC)

FedEx Logistics; Windsor, Northern (CT, KY); Hybrid; USD 53,000 - 82,000; Full time

Job summary

FedEx Logistics is seeking a customer advocate to enhance new customer activation, improve pickup experiences, and ensure responsiveness to issues. You will collaborate with Sales, Customers, Call Centers, ICs/ISPs, Couriers, and Surface Management to resolve ongoing concerns and strengthen teamwork.

This in-office role emphasizes CXPC plan execution, data-driven service improvements, and effective communication across multiple groups in a fast-paced environment.

Qualifications

• One year of customer service or related experience with emphasis on pickup and delivery coordination in logistics/transport environment.
• Strong human relations and communication skills, both verbal and written.
• Ability to work in a fast-paced logistics setting and manage multiple priorities.

Responsibilities

• Execute CXPC plans for daily, holiday, and contingency performance.
• Communicate effectively while balancing multiple tasks to deliver excellent customer service.
• Build relationships with all groups and visit locations for meetings with key players.
• Perform in-location and on-road observations.
• Compile data to support service improvement and cost reduction.
• Liaise between Sales, Customers, Call Centers, IC/ISP, Couriers and Surface Management to resolve issues.

Skills

Customer service

Communication skills

Time management

Data reporting

Team collaboration

Independent decision making

Education

High school diploma

GED

Job description

Serves as a vital customer advocate, focusing on enhancing new customer activation, improving the pickup experience, and ensuring responsiveness to any customer issues. Involved in all facets of the operation which include working directly with Sales teams, Customers, Call Centers, Independent Contractors (IC), Independent Service Providers (ISP), Couriers, and all levels of Surface Management. Acts as a liaison between all groups to quickly resolve any current or ongoing issues and works to strengthen teamwork and collaboration within the groups supported.

Essential Functions

• Continuous execution of established CXPC plans, including those for daily performance, holiday performance, and contingency execution.
• Effectively communicates, balancing multiple tasks and priorities to balance different work streams simultaneously to achieve goals and provide excellent customer service.
• Builds relationships and networks with all groups supported, which requires visiting assigned locations to perform meetings and hold discussions with the key players.
• Performs in-location and on-road observations.
• Compiles data to support service improvement and cost reduction recommendations.
• Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.

Knowledge, Skills, and Abilities

Strong human relations and communication skills both verbal and written to explain information to various audiences. Customer service skills to respond effectively to requests and resolve issues. Ability to build and maintain collaborative working relationships and work in a team environment. Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Time management, organizational, and multi-tasking skills to work in a fast-paced environment. Ability to work with large amounts of data to compile and report for decision making on company initiatives. Ability to complete the required CXPC new hire and recurrence technical training.

Job Conditions

An in-office position that cannot be worked remotely. Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.

Pay Transparency

Pay: 25.65 - 38.93 USD Hourly

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Notice

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)