Freight Customer Success Coordinator II

FedEx Freight; Kentucky; Hybrid; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plan

Tuition reimbursement

Job summary

FedEx Freight is seeking a customer-focused professional to act as the sole point of contact for selected customers through their expedited shipment lifecycle. You will quote, secure, and monitor shipments, update customers, and proactively address issues affecting satisfaction.

The role requires independence, a proactive mindset, and the ability to quickly adapt priorities. FedEx Freight emphasizes equal opportunity employment and advancement opportunities.

Qualifications

• High school diploma or GED required.
• 1-3 years customer service, account management, or sales experience required.

Responsibilities

• Engage with selected customers to secure and grow business.
• Assess customer needs to determine correct service offering, provide quotes and/or enter orders; negotiate price within parameters.
• Develop relationships to manage transportation needs and ensure long-term customer satisfaction.
• Perform other duties as assigned.

Skills

Customer service

Account management

Sales experience

Education

High school diploma or GED

Job description

FedEx Freight is seeking a customer-focused professional to act as the sole point of contact for selected customers through their expedited shipment lifecycle. You will quote, secure, and monitor shipments, update customers, and proactively address issues affecting satisfaction.

The role requires independence, a proactive mindset, and the ability to quickly adapt priorities. FedEx Freight emphasizes equal opportunity employment and advancement opportunities.