Cust Exp Pickup Coordinator (CXPC)

FedEx Logistics; Windsor Locks (CT); On-site; USD 36,000 - 54,000; Full time

Job summary

FedEx Logistics in Windsor Locks, CT is seeking a customer-focused CXPC liaison responsible for activating new customers, improving pickup experiences, and ensuring rapid response to issues. The role collaborates with Sales, Customers, Call Centers, ICs, ISPs, Couriers, and Surface Management to resolve issues and strengthen teamwork across groups.

The position is in-office, non-remote, with pay transparency and a focus on efficient service delivery.

Qualifications

• High school diploma or GED required.
• 1 year of customer service or related experience.
• Experience coordinating pickup/delivery in logistics/transportation.

Responsibilities

• Execute CXPC plans for daily, holiday, and contingency performance.
• Communicate effectively to balance multiple tasks and priorities.
• Build relationships across Sales, Customers, Call Centers, ICs, ISPs, Couriers.
• Observe in-location and on-road operations.
• Compile data to support service improvement and cost reduction.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Time management

Multi-tasking

Data analysis

Teamwork

Education

High school diploma or GED

Job description

Serves as a vital customer advocate, focusing on enhancing new customer activation, improving the pickup experience, and ensuring responsiveness to any customer issues. Involved in all facets of the operation which include working directly with Sales teams, Customers, Call Centers, Independent Contractors (IC), Independent Service Providers (ISP), Couriers, and all levels of Surface Management. Acts as a liaison between all groups to quickly resolve any current or ongoing issues and works to strengthen teamwork and collaboration within the groups supported.

Essential Functions

• Continuous execution of established CXPC plans, including those for daily performance, holiday performance, and contingency execution.
• Effectively communicates, balancing multiple tasks and priorities to balance different work streams simultaneously to achieve goals and provide excellent customer service.
• Builds relationships and networks with all groups supported, which requires visiting assigned locations to perform meetings and hold discussions with the key players.
• Performs in-location and on-road observations.
• Compiles data to support service improvement and cost reduction recommendations.
• Performs other duties as assigned.

Minimum Education

High school diploma or GED required.

Minimum Experience

One (1) year of customer service, transportation sales, or related experience required with primary emphasis on pickup and delivery coordination between CXPC, drivers and external customers in a logistics/ distribution and/or transportation environment.

Knowledge, Skills, and Abilities

Strong human relations and communication skills both verbal and written to explain information to various audiences. Customer service skills to respond effectively to requests and resolve issues. Ability to build and maintain collaborative working relationships and work in a team environment. Ability to act independently in making workload and allocation decisions and to work in a rapidly changing environment with strict time parameters. Time management, organizational, and multi-tasking skills to work in a fast-paced environment. Ability to work with large amounts of data to compile and report for decision making on company initiatives. Ability to complete the required CXPC new hire and recurrence technical training.

Job Conditions

An in-office position that cannot be worked remotely. Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.

Pay Transparency

Pay: 25.65 - 38.93 USD Hourly

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Notice

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)