Customer Service & Orders Specialist

Wencor Group; Tampa (FL); Hybrid; USD 40,000 - 48,000; Full time

Job summary

Leader Tech seeks a Customer Service Account Representative to handle customer inquiries, take orders, and coordinate with sales and manufacturing partners. The role requires delivering quotes, tracking orders in ERP, and resolving customer issues with accuracy and professionalism.

Based in Tampa, FL, the candidate will support a dynamic team, manage time effectively, and maintain clear communication with customers and internal departments while upholding the company’s quality standards.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Any equivalent combination of education and experience deemed acceptable by management.

Responsibilities

• Confer with customers via email or telephone to provide information about products and services, take or enter orders.
• Support sales team by working with Regional Sales Manager and manufacturing representatives.
• Respond to customer requests for quotes, providing price and delivery details.
• Enter customer orders into the ERP system and coordinate with customers and team members on delivery and order exceptions.
• Compare parts requested by customers with offers to quote.
• Review open order status and follow up with customers.

Skills

Follow directions

Excel skills

Word & Outlook

Critical thinking

Customer service

ERP software

Interpersonal skills

Integrity

Problem solving

Conflict resolution

Time management

Communication skills

Education

High School Diploma

1-3 years customer service experience

Tools

ERP software

Job description

Leader Tech seeks a Customer Service Account Representative to handle customer inquiries, take orders, and coordinate with sales and manufacturing partners. The role requires delivering quotes, tracking orders in ERP, and resolving customer issues with accuracy and professionalism.

Based in Tampa, FL, the candidate will support a dynamic team, manage time effectively, and maintain clear communication with customers and internal departments while upholding the company’s quality standards.