Customer Success & Orders Specialist

HEICO Corporation; Tampa (FL); Híbrido; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Leader Tech, based in Tampa, is seeking a Customer Service Account Representative to handle inquiries, enter orders, and support the sales team. The role emphasizes responsive communication and accurate order processing in a fast-paced environment.

You will use ERP systems, Excel, Word, and Outlook to manage customer interactions, quotes, and delivery coordination, while pursuing continuous improvement and satisfactory resolutions for customers.

Formación

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Proficiency with Excel, Word, and Outlook.

Responsabilidades

• Interact with customers via email or telephone to provide information and enter orders.
• Support sales team by working with Regional Sales Manager and Manufacturers’ Representatives.
• Respond to customer requests for quotes, providing price and delivery.
• Enter customer orders into ERP and coordinate with customers and team members on delivery and order exceptions.
• Follow up on order status and identify missed opportunities.
• Assist with resolving customer complaints and escalate when needed.

Conocimientos

Customer service

Excel

Word

Outlook

ERP software

Problem solving

Time management

Verbal and written communication

Educación

High School Diploma or equivalent

One to three years of customer service experience

Herramientas

MS Excel

MS Word

Outlook

ERP Software

Descripción del empleo

Leader Tech, based in Tampa, is seeking a Customer Service Account Representative to handle inquiries, enter orders, and support the sales team. The role emphasizes responsive communication and accurate order processing in a fast-paced environment.

You will use ERP systems, Excel, Word, and Outlook to manage customer interactions, quotes, and delivery coordination, while pursuing continuous improvement and satisfactory resolutions for customers.