Customer Experience & Order Specialist

Big Sandy Superstore; Charleston (WV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K Plan

ESOP

Paid Time Off

Employee Discount

Job summary

Big Sandy Superstore in Charleston, WV is seeking a dedicated Customer Relations Specialist to support retail customer service office duties. You will verify order information, handle cash balances, process payments, and resolve customer questions to ensure a positive experience with purchases and the company.

A strong candidate will have excellent verbal and written communication, strong organizational skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Previous clerical experience preferred.

Responsibilities

• Verifies all information related to orders is accurate; identifies and corrects discrepancies.
• Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines.
• Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions.
• Completes and processes credit applications, payments and financing paperwork.
• Communicates with internal and external personnel in a professional and timely manner.
• Maintains accurate files and processes in order to maximize productivity.
• Performs clerical support for store staff as needed.
• Other duties as assigned.

Skills

Verbal communication

Written communication

Reading skills

Numerical reasoning

Paperwork accuracy

MS Office

Organization

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Big Sandy Superstore in Charleston, WV is seeking a dedicated Customer Relations Specialist to support retail customer service office duties. You will verify order information, handle cash balances, process payments, and resolve customer questions to ensure a positive experience with purchases and the company.

A strong candidate will have excellent verbal and written communication, strong organizational skills, and proficiency with Microsoft Office.